Returns & Cancellation Policy

Returns: 

Our policy last 14 days. If 14 days have past since your purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. The product/s must be in the original packaging. 

To complete your return you must email hello@trulines.co.uk with proof-of-purchase. 

Refunds (if applicable) 

You will receive an email once we have inspected your item/s to let you know of the approval / rejection of your refund. 

If approved, you'll be automatically refunded to your original payment method. Please allow for 3 business days for the monies to enter your bank account.

Please note that all orders include a 3% transaction fee which cannot be refunded. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange an item, please email hello@trulines.co.uk with your proof-of-purchase and send the defective/damaged product to 21a Homefield Road, Sevenoaks, Kent, TN132DU for exchange. 

Shipping

To return your product/s, you should mail it to: 21a Homefield Road, Sevenoaks, Kent, TN132DU. 

You will be responsible for paying for your own shipping costs and returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.

    Cancellation 

    You have the right to cancel your order for any item purchased from Trulines® for a refund within 14 days of receiving your item/s. This does not apply for items made to your specification or perishable goods. Products should be in its original packaging and in an as new and saleable condition.

    • Before you order has been dispatched - simply contact us to notify your request to cancel your order. Please email hello@trulines.co.uk and provide your proof-of-purchase. Your refund will be processed within 3 business days. Please note that all orders include a 3% transaction fee which cannot be refunded. 
    • After your order has been dispatched - you have the right to return your order within 14 days of receiving your item/s. Please refer to the returns sections above for further details.